Privacy Policy

Your Acceptance of this Policy

By using our services or interacting with us, you confirm your acceptance of this Privacy Policy and the handling of your personal and sensitive information as described in this Policy.

The personal information we collect is set out below in the paragraph headed “What Information We Collect”.

If you are not happy with how your personal information will be managed and dealt with under this policy, you should not submit any personal information through this website.

Our Commitment to Your Privacy

At Power Networx, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  In certain circumstances, we are also subject to the Telecommunications Act 1997 (Cth), the Do Not Call Register Act 2006 (Cth), and the Spam Act 2010 (Cth).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with the services we provide.  It applies to information collected through our website, via third-party platforms, and through direct communication with you by telephone, email, SMS, social media, or any other method.

What Information We Collect

We may collect a broad range of personal information, including but not limited to:

• Name, address, email address, and telephone number;
• Date of birth, gender, and identification details;
• Records of communications and interactions with us;
• Feedback, preferences, and survey responses;
• Website usage data such as IP address and browser type.

How We Collect Your Information

We may collect personal and sensitive information directly from you or from third parties, including:

• When you use our website or affiliated websites;
• When you submit an enquiry, complete a form, or request services;
• Through communications via phone, email, SMS, or digital platforms;
• From our service providers, contractors, and affiliates.

We also use cookies and tracking technologies to collect information when you visit our website.  Cookies help us improve your browsing experience and monitor traffic and engagement.  You may adjust your browser settings to disable cookies, though some website functions may become unavailable.

Why We Collect and Use Your Information

We collect, use, and disclose personal information to:

• Provide you with products, services, and comparisons;
• Enable communication and interaction with you;
• Share information with business partners or suppliers for service delivery;
• Verify your identity;
• Process and reconcile commercial transactions;
• Promote offers, marketing campaigns, or related services;
• Monitor and improve our website, systems, and customer service;
• Fulfil legal, regulatory, and contractual obligations.

If you do not provide us with your information, we may be unable to deliver services or meet legal requirements.

Disclosure of Your Information

We may disclose personal or sensitive information to third parties where reasonably necessary, including:

• Business partners, clients, and service providers;
• External service providers such as IT, data storage, call centres, and marketing services; Legal and professional advisers;
• Regulatory or law enforcement agencies when required by law;
• Cloud providers or international affiliates (subject to appropriate safeguards).

Disclosures may include transfers of information outside Australia.  In those cases, we take reasonable steps to ensure recipients observe privacy protections equivalent to those under the APPs or obtain your consent before proceeding.

Storage and Security of Your Information

We store personal information electronically and in secure systems.  Measures we take to protect data include:

• Role-based access controls and secure login procedures;
• Encryption of sensitive data and secure data transfer protocols;
• Staff training in privacy and confidentiality;
• Regular audits, penetration testing, and security monitoring.

We retain your information only as long as required for the purpose for which it was collected or as required by law.  When no longer needed, we will securely de-identify or destroy it.

Access, Correction, and Deletion

You may request:

• Access to personal or sensitive information we hold about you;
• Correction of inaccurate, out-of-date, incomplete, or misleading information;
• Withdrawal of your consent to further processing;
• Deletion of your data (unless retention is required by law).

All requests should be directed to Business Phone Select admin@phonebroker.com.au.  We will respond within a reasonable timeframe in accordance with our obligations under the Privacy Act.

Marketing and Your Preferences

We may use your personal information to inform you about new products, promotions, or services.  You may opt out of receiving marketing communications at any time by following unsubscribe instructions or contacting us at Business Phone Select admin@phonebroker.com.au  Opting out will not affect your ability to receive non-marketing-related correspondence.

Complaints

If you believe that we have breached your privacy rights or the APPs, you may lodge a written complaint to us at Business Phone Select admin@phonebroker.com.au.  We take all complaints seriously and will investigate and respond within a reasonable period.  If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

External Links and Third Parties

Our website may include links to third-party websites.  These are provided for convenience only.  We do not endorse, approve, or guarantee the privacy policies of any third party.  We recommend reviewing the privacy policies of those websites before disclosing personal information.

Changes to This Policy

We may amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technology.  The most current version will always be available on our website. 

We encourage you to check it periodically.