Privacy Policy

1  Who we are

Business Phone Select is operated by Telco Choice Pty Ltd. We compare Yealink, Snom and Grandstream business phone options and prepare recommendations based on the information you provide.

Quotes, supply, installation and support are provided by Power Networx, operated by Power ICT Pty Ltd ACN 620 741 639. Telco Choice Pty Ltd and Power ICT Pty Ltd are related companies under common ownership. Business Phone Select is therefore not an independent comparison service.

2  Information we collect

When you request a quote or contact us, we may collect:

• your name and company name

• your email address and phone number

• your business postcode

• information about your phone-system requirements, such as the number of phones required

• records of our communications with you.

We may also collect limited technical information about visits to the website, such as IP address, browser type, device information, pages viewed and the source of the visit. We do not intend to collect sensitive information through this website.

3  How we collect information

We collect information directly from you when you complete the quote form or contact us. We may also receive information from advertising and analytics platforms when you interact with our advertisements or visit the website.

4  How we use information

We use personal information to:

• respond to your enquiry and prepare a phone-system recommendation or quote

• contact you about your enquiry

• arrange supply, installation and support through Power Networx if you proceed

• operate, secure and improve the website and measure advertising performance

• send marketing communications where you have consented or where otherwise permitted by law

• meet our legal and regulatory obligations.

5  Who we share information with

We may share personal information with:

• Power Networx, to prepare your quote and provide services if you proceed

• technology providers that support our website, customer-management, quoting, email, analytics, advertising and security

• professional advisers, regulators, government agencies or other parties where required or authorised by law.

Our technology providers may include ConnectWise, Quoter, Google and Meta. We do not sell personal information.

6  Cookies and analytics

We use cookies and similar technologies to operate the website, measure traffic and understand the effectiveness of our advertising. These may include services provided by Google and Meta. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

7  Overseas processing

Some technology providers we use may process or store information outside Australia, including in the United States and other countries in which those providers operate. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately.

8  Marketing and opting out

We may send marketing communications where you have consented or where we are otherwise permitted to do so. Marketing messages will identify the sender and provide a way to unsubscribe. You can opt out at any time by using the unsubscribe option in the message or contacting us. We may still contact you about an enquiry, quote or service you have requested.

9  Storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure accounts and the use of reputable technology providers. No method of internet transmission or electronic storage is completely secure.

10  How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, our legitimate business requirements and any applicable legal obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

11  Access and correction

You may ask to access personal information we hold about you or request that inaccurate, out-of-date or incomplete information be corrected. Contact us using the details below. We may need to verify your identity before acting on a request.

12  Privacy complaints

If you have a privacy concern, please contact us in writing. We will investigate your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

13  Changes to this policy

We may update this policy when our practices, technology or legal obligations change. The current version will be published on this website with its effective date.